Frequently Asked Questions

What is your shipping policy?

We offer same-day shipping for orders placed before 3:00 PM EST. This ensures that your order is dispatched promptly, allowing you to receive them as quickly as possible for your projects.

What is your return policy?

Our return policy allows for returns of unused items in their original condition within 30 days of delivery. If the return is due to our error, we will cover the shipping costs. For other returns, customers are responsible for return shipping costs, which are non-refundable.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to monitor the status of your shipment until it arrives at your designated address.

What should I do if I receive a defective item?

If you receive a defective or damaged item, please contact us at customerservice@gomotorsportsshop.com. We will assist you with the exchange process to ensure you receive a suitable replacement.

Do you offer customer support for product inquiries?

Yes, we provide customer support for any inquiries related to our products. You can reach us via email at customerservice@gomotorsportsshop.com or by phone at 207-298-9438. Our team is knowledgeable and ready to assist you with your automotive fastener needs.

Can I change or cancel my order after it has been placed?

Once an order is placed, it is processed quickly for shipping. If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is shipped.